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Everything you need to know about our
return and exchange policy

Return & Exchange Policy

At EcoSmart Inc, we invest significant resources to safeguard our items during transit. We use only high quality, secure and sustainable packaging materials and ship exclusively via quality carriers to ensure our products arrive safely, despite the rigors of both Domestic and International transit. Although we make every effort to ship our items safely, from time to time, both visible and concealed damage can occur during transit. In order to ensure a speedy and reasonable resolution to any issue you may experience, please review the following information.

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on all freestanding fireplaces.
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*Discount applies to EcoSmart Fire and Brown Jordan Fires (designer fireplaces, fire tables and fire pits). Excludes outlets and built-in fireplaces. Limited-time special.
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We aim to get back to you in under 24 hours - if this timeline doesn’t suit your immediate needs, please do not hesitate to contact us by phone +1 (888) 488 4447.